1. What is a telephone consultation?
A telephone consultation is a GP appointment that takes place over the phone at a time to suit you during normal surgery opening hours. The GP will contact you by phone between 08:00 - 1:00 or 2:30 - 18:00 so you don't have to come into the surgery.
2. Why should I book a telephone consultation?
There may be times where you don't need to see a GP but you'd still like medical advice. For example, if you want advice about an existing health condition such as diabetes or asthma, or maybe to discuss test results. A telephone consultation enables you to speak to a GP or nurse about these types of issues without having to come into the surgery.
3. How do I book a telephone consultation?
When you contact the surgery to book an appointment, just ask the receptionist if you would like a teleponone or a face-to-face consultation.
4. Can't I just call up and get through to a Doctor?
No. Telephone consultations need to be pre-booked, the same way you book a face-to-face appointment. This means you can a time of day that suits you in the morning or afternoon in surgery hours.
5.How long will a telephone consultation take?
A telephone consultation will take around 5 minutes though it may vary depending on your condition.
6. Do I have to book a telephone consultation instead of a face-to-face appointment?
No. Telephone consultations are offered as an alternative to a face-to-face consultation. You can choose whether to have a telephone consultation or a face-to-face appointment with your GP based on your needs.
7. Are telephone consultations safe?
Yes, telephone consultations will only be offered where it's clinically safe and appropriate. The GP may ask you to come to the surgery for a face-to-face diagnosis following the telephone consultation. If you think that you need to physically see a doctor, you should book a face-to-face appointment.
8. What's the difference between a telephone consultation and calling NHS 111?
Telephone consultations are pre-booked appointments with a local Bury GP. NHS 111 is for people who need non life-threatening medical help, but don't know where to go.
9. Will there be a freephone number and a free call facility for mobiles?
No. Introducing another telephone number would be costly and confusing. To book a telephone consultation you will need to call your surgery as usual and choose a suitable time for your appointment. The GP will contact you by phone, so you won't have to pay any additional phone charges.
10. Will the service be accessible to people with a hearing impairment or communication difficulties and to non-english speakers?
Yes. telephone consultations are available to all patients registered with a Bury GP under the usual GP practice policies for accessibility.